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Shipping and Returns
Do you ship to my country?
  Please create an account by clicking the "My Account" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
We charge the amount calculated by the US Postal Service.

How do I return my product?
  Each of our products is dyed to order. Therefore, they cannot be returned.
If you feel you have received a defective product, please contact us within 30 days of receiving your item(s) at goods@twistedfiberart.com.

What is your return policy?
  Each of our products is dyed to order. Therefore, they cannot be returned.
If you feel you have received a defective product, please contact us within 30 days of receiving your item(s) at goods@twistedfiberart.com
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When will my order ship?
 

On Dyes and Dyeing

Every cake of yarn from Twisted has been skeined and dyed by hand using a fairly complicated and time consuming process. Colorways are mixed daily then applied to yarn and blended manually. On top of these factors, all the dyes we order from our supplier are separate lots and can vary considerably. This collection of factors leads to a final product in which each cake is unique with its own personality and small differences. That is one of the special things about choosing to work with hand-dyed yarn. We try to ensure that our product fairly represents the photos on our website and that all cakes are beautiful. Working with this kind of yarn is a special experience not possible with machine dyed yarn.

Shipping information
Nearly everything is dyed to order and we are grateful to our wonderful customers who keep us so busy!
Our current turn around time on orders has typically been three to four weeks.
All orders will ship within four weeks (maybe sooner!).
Thank you for your patience and understanding!

Updated September, 2017